RenBen hoteli d.o.o. does not assume responsibility for the protection of data found on those websites.
RenBen hoteli d.o.o. undertakes to do all in its power to protect RenBen hoteli d.o.o. website visitors’ data and privacy.
To prevent unauthorized access to obtained data or its disclosure, to maintain the accuracy of personal data and ensure its appropriate use, suitable technical and organizational procedures to protect the data being collected are in place. Since the internet can be unpredictable, RenBen hoteli d.o.o. cannot prevent possible misuse of information despite all its security measures and safety communication protocols.
Owner, controller and administrator of personal data
Definition of “owner of the Website” and “controller or administrator of personal data (administrator)” within the meaning of the General Data Protection Regulation (GDPR) and the applicable Croatian Data Protection Act is:
RenBen hoteli d.o.o.
Users and related websites
User of the website is any person who, as a visitor, is using this website and related websites of RenBen hoteli d.o.o.
RenBen hoteli d.o.o. website
User of RenBen hoteli d.o.o. is any person who, as a visitor, uses its website www.arancini.hr (further referred to as Website).
Personal data: collection and the purpose of data processing
RenBen hoteli d.o.o. is collecting, upon the user approval, various data about the visitors of the Website, in order to identify the users. The data is collected and used as further described below.
Data collected from the web forms
RenBen hoteli d.o.o. is collecting personal data from the Website – as long as the user voluntarily submits such data through the use of the web forms on the Website or by subscribing to our newsletter or other forms of e-notices meant for business and marketing communications with the users.
The following data is collected:
· First and last name
· City and postal code
· E-mail address
· IP address
· Phone number
The purpose of data collection on the Website is of the business nature, meaning that when you submit the form with the intent of business cooperation, you agree that for the purpose of further communication with you, we store your personal data in our database. We store your data based on the legitimate interest of the RenBen hoteli d.o.o. company to process and use your data with a purpose of further cooperation and direct marketing.
Administrator is not liable for the data and contact information as submitted by users for being correct, truthful or up to date. As a user of the Website, it is your responsibility to submit the correct and up-to-date information when using the Website.
Information about the Website use
The Website may automatically collect certain information about the user’s computer hardware and software. This data is exclusively used to provide general statistical information about the Website use. This data may include:
IP address of the device used to access the Website
Type of browser,
Addresses of the web pages visited on our Website
The purpose of data processing
Fulfillment of the rights and obligations from the submitted enquiries and/or signed contracts
In the framework of selling/buying of products and stemming from its contractual obligations, RenBen hoteli d.o.o. is processing the personal data of users in order to identify the individuals for the purpose of contract execution (the contract for sale of the products between the RenBen hoteli d.o.o. and the customer is based on the submitted enquiry, which can be modified from its original in the process of negotiations also outside of the Website). It is therefore considered that the processing of personal data has a legal basis for the purpose of contract conclusion.
In case of the purchase of the product, the personal data is processed for different purposes, such as communication with the purchaser regarding the order execution, problem resolution (claims, warranty), notifications to the purchaser about the order processing and delivery or other notifications required by law for the order execution, for possible collection purposes and for the purposes of accounting and taxes.
Communication with users
For the purpose of direct marketing – e-mail messages containing useful, educational, interesting or important information from the administrator (information about new offers, promotions, invitations to events, participation in drawings and competitions, useful tips for users etc.)
Re-marketing (Google, Facebook) with the purpose of better and more relevant user information and for improving a degree of user engagement.
For market analyses and customer segmentation for tailored offers about products and services.
Based on your submitted personal data you may receive the customized information or offers via email to the email address you submitted or as a printed material to your submitted physical address.
User activity analysis
User segmentation and profiling with the goal of personalized and more relevant information and achieving higher responsiveness to email messages
Analyzing the reading of email messages, particularly which email you opened or didn’t open, which links you clicked (the content you’ve read or viewed), time you spent reading or viewing a particular content etc.
The website can automatically collect data about the hardware and software from the user’s computer as well as some personal data, like IP address. The personal data collected by your visiting the Website is not stored or it’s stored in the anonymous form and as such, not correlated to the users. These data is used by the Google Analytics and the company Google LLC is a data processor within a scope of the legally permitted data processing.
Administrator is processing the data based on the law and its lawful interest, unless the interest and basic rights and freedoms of the user to whom the personal data is related, and should as such be protected, prevails. In the scope of its lawful interest, the administrator shall always exercise its judgement based on the current law. The further use of the data in pseudo form or in aggregate form (cumulative form) for example, represents a lawful form of data use for the purpose of marketing or other business or technical analyses of RenBen hoteli d.o.o.
RenBen hoteli d.o.o. hereby commits not to sell, lease or trade your personal data. Your personal data will not be sent or transferred to a third country or an international organization, unless so mandated by law or the legislation of the European Union (mandates from courts, prosecution entities etc.).
In the scope of legal jurisdictions, your data may be disclosed to:
· Service providers of information technology, in the scope of their service and maintenance of the hardware and software, where your data is being stored
· Administrator of the Website
· In some cases, the service providers (third parties) providing us with the access to the Website, development of applications, hosting, maintenance and security backups, archiving, virtual infrastructure, payment processing and other services for which they may require the access to or the use of the data.
The personal data obtained by the administrator by your use of the Website or you provide by submitting any forms from any of our websites or by subscribing to the newsletter or other e-notices, is processed with your explicit and unequivocal consent based on article 6 (1), (a) of the EU General Data Protection Regulation (GDPR).
In addition, the user specifically agrees, without limitations, with his personal data being processed for the purpose of pre-contractual processes and contract conclusion and fulllfillment, as well as, without limitations, for post-contract processes.
You can withdraw your consent for any particular purpose of data processing at any time, by sending a written notice to us by regular mail or to our email address at firstname.lastname@example.org . In such a case, we will not use your personal data for purposes described in the above paragraph anymore. Such withdrawal of consent does not affect the legality of the processing of your personal data prior to your withdrawal.
In accordance with the current law and the EU’s General Data Protection Regulation (GDPR), you have the right to access, amend, delete (the right to be forgotten), and port your data and restrict the processing of your data and have the right to object at any moment.
If you would like to exercise any of your rights or to get additional information or to make a formal complaint, you need to send us a written notice to:
RenBen hoteli d.o.o., Ninska 18a, 10360 Sesvete, Croatia, or by email to email@example.com.
Your request will be analyzed by a person, accredited for the personal data protections and answered within 30 days or in accordance with the GDPR and its article 37 as per regulation EU 2016/679 by European parliament dated April 27, 2016.
Data retention periods
Data retention periods may differ and may be subject to regulation of specific sector legislation (e.g. accounting, tax). Different sector legislation provides for different mandatory retention periods which require RenBen hoteli d.o.o. to delete personal data after the expiry of the data retention period.
As a user, you have the right to your data review and to the processing of your data by authorized processors, by submitting written request to RenBen hoteli d.o.o., Ninska 18a, 10360 Sesvete, Croatia, or by email to firstname.lastname@example.org. We will review your request and respond in accordance with the GDPR legislation.
Administrator of this Website is RenBen hoteli d.o.o. The content published on the RenBen hoteli d.o.o. Website is the property of RenBen hoteli d.o.o. and can be used for non-commercial purposes only, providing all authorial notices are preserved and cannot be re-written or copied or reproduced in any other way.
RenBen hoteli d.o.o. shall provide, with the utmost care, the accurate and up-to-date information and data on its Website. However, it cannot warrant that all the data is accurate or complete and cannot take responsibility for any damages resulting from such data. RenBen hoteli d.o.o. does not take any responsibility for the consequential damages related to the content of the Website. RenBen hoteli d.o.o. does not take any responsibility for any viruses possibly transmitted to the users from this Website and hereby encourages the users to appropriately protect themselves against viruses before downloading any content from this Website.
RenBen hoteli d.o.o. is not responsible for temporarily non-functional Website or inaccurate information on the Website and is not liable for any damages resulting from the use of incomplete or inaccurate information.
Nor RenBen hoteli d.o.o. nor any other physical or legal entity involved in the development of this Website is responsible or liable for any damages resulting from the access to or use of the information on the Website or from the inability to use the information from this Website, or for any inaccurate or incomplete content on the Website.
We reserve the right to redirect the users to other sites on the World Wide Web and are not responsible nor liable for any content on those websites.